We understand that this can be a delicate subject to talk about with family and friends, so our communication on the subject is always handled with the utmost privacy.
Gaming should be a pleasurable experience and a form of entertainment. Borrowing money to play, spending above your budget or using money allocated for other purposes is not only unwise but can lead to significant problems at a later stage for yourself and others around you. We want you to enjoy our website, so bet responsibly and have fun!
You must be at least 18 years old, or of legal age to gamble in the country in which you reside, to play at Pokershares. Appropriate age verification checks are carried out across all our businesses to ensure that no person under legal age plays within our live gaming facilities. Provision of inaccurate or dishonest information about a player's age will result in forfeiture of any winnings and may result in civil and/or criminal prosecution.
In order to protect minors from accessing the site, we recommend that responsible players install Internet filtering software on their computers. This provides the ability to control content displayed, block websites and set up passwords to prevent Pokershares being available to underage players. There is a number of Internet filtering software choices available.
The following are links to recognized solution providers as recommended by Internet Filter Review:
For customers who enjoy gambling frequently, it is not uncommon to overspend their budget from time to time. We advise that specific budget plans be made to ensure your gambling expenditure is affordable.
Sometimes people deny the extent of their own problems and seek help only in crisis. Ask yourself honestly and if you think you might have a problem, set yourself the goal of stopping gambling for two weeks or a month as a test. If you are unable to achieve this, you could have a problem and might benefit from discussing your situation with a counselor.
Pokershares provides tools to help control your gaming. You can establish limits on the amount you deposit and on the amount that you can lose over a given period, be it daily, weekly or monthly.
Occasionally such limits might be automatically applied by the system.
Requests to tighten your limits will take effect immediately, whereas requests to loosen those limits must await a seven-day cooling off period before taking effect. Our Customer Service will be happy to provide any further information required.
You can easily access a full history of transaction, withdrawals and deposits. A customer’s balance is always available through the “My Account” page and can also be seen from the Pokershares Home Page.
These questions are provided to help you to decide if you are a compulsive gambler and want to stop gambling:
If you believe you have a gambling problem or just wish to take an enforced break from gaming, Pokershares gives you the power to temporarily or permanently exclude yourself from playing at Pokershares. By entering into a self exclusion agreement with Pokershares we will prevent you from using your account for the specified period.
If you choose to exclude yourself permanently, you will be banned from playing with Pokershares forever. If you opt for a temporary exclusion (min. 2 weeks), you may apply for reinstatement at a later date by emailing our Security Department.
Pokershares self-exclusion involves a joint commitment from Pokershares and yourself. We will take reasonable steps to prevent you re-opening your account or opening new accounts. However, during the period of your self-exclusion, you must not attempt to re-open your accounts or to try and open new accounts.
Please send an email to firstname.lastname@example.org with your account details and the period (min. 2 weeks) that you wish the self-exclusion to apply to use our self–exclusion facility. You may also contact our security department via email to set your deposit limits. Our Customer Service will be happy to provide any further information required or assist you with the Self Exclusion process.
If you would like to prevent access to other gaming, wagering or gambling facilities on the Internet please visit www.gamblock.com. Gamblock™ blocks access to Internet gambling sites on the World Wide Web. It can help problem gamblers avoid the dangers of unrestricted gambling.
There are many organisations that can provide you with support and assistance in case you develop a problem with gambling, and we recommend that players contact a self help organisation for additional help.
The following websites offer advice and guidance. Each one contains help line numbers and an e-mail address that you may contact if you would like confidential advice and support.